BINTEL’s always been happy to provide assistance to members of our extended BINTEL customer family and those looking to purchase telescopes and accessories, binoculars, microscopes and other optical products. BINTEL Gurus offer a mix of decades of experience in the astronomy and optical business, formal post graduate qualifications in astronomy and science and up the to the moment knowledge of latest IT and imaging technology.
Getting in touch with BINTEL and getting advice has never been easier –
You’re always welcome to contact us via phone on 02 9518 7255 9.30am to 4.30pm Monday to Friday. Our retail showroom is closed during lockdown in Sydney but BINTEL staff are answering phone and online enquiries.
Please note during lockdown astronomy, STEM, nature watching and other related areas become very popular and our expert staff are in great demand. If you think your enquiry is complex you might be better off booking some one on one time with one of our Gurus
Online Chat and messages
You’ll see a chat box in the BINTEL website where you can chat in real-time with one of our Gurus during business hours. If they’re busy chatting to other customers or you want to chat with us after hours, you’ll be able to leave us a detailed message and we’ll get back to you.
Online BINTEL Galactic Guru Bookings
You can book a free 20 minute Zoom or Google Hangouts call with one of our Gurus using this link –
The sorts of things you might like to discuss include what’s the best telescope or binoculars for myself or the family, how do I start taking astro photos or what’s a good upgrade to my current equipment.
You’ll be sent an invite to a audio Zoom or Google Hangouts session once your booking is confirmed. We’re more than happy to do this over the phone as well, however an online session will allow us to send you links or other information as well as sharing our screens if needed.
BINTEL One-on-one tutoring and setup assistance
BINTEL also offers personalised tutoring and lessons on subjects like how to set up your telescope, how to take and process astrophotos. This can be either online or onsite. We can provide help and assistance right from setting up telescope gear for beginners through to installations major educational and government departments. Contact us for prices and a discussion about what we can do for you.
Our general e-mail addresses are:
For all general questions and advice about the products we sell.
If you’re a BINTEL customer, please contact us via this email for priority assistance on products you’ve purchased from us.
Please contact us via this email if you’re a school (K-12) or University or other higher learning institution
You’ll find BINTEL at the links below
While we’re happy to chat with our customers via Facebook, Instagram and Twitter this is not our official support forums if you have specific issues. We’ll be able to solve them more quickly if you contact us directly.
BINTEL Society Facebook Group: