Returns Policy:

    1. Please choose products carefully as we do not accept returns for change of mind.
    2. For “Wrong Size” items we can exchange the item to the correct size you need, the item must be returned in brand new condition with all original packaging.
    3. For “Faulty” items we can replace the item for a like item when available, if like item is not available, we can refund your full amount (including any discounts) to your original form of payment.
    4. For “Cancelled” orders we will refund the total amount paid (including any discounts) to your original form of payment.
    5. For items that arrive damaged in transit
  1. If possible: please refuse delivery of the item.
  2. If the damage is found after the delivery has been accepted a return request must be made within 3 days upon receipt of the damaged item. Please include any photo evidence of how the package was received with your request and keep ahold of the damaged packaging/item for reference.
    1. If you are unsure your case matches any of these reasons for return, please reach out to us by phone or email to discuss a return with one of our staff.
    2. All returns must be authorised by Bintel and an RMA # will be provided prior to returning your goods. Any non-descript goods that arrive will be returned to sender.
    3. We do not service or repair modified products (belt drive upgrades, HyperStars, etc.)
    4. Shipping can be covered by Bintel on returns processed under warranty. In the case of the fault needing to be tested in-house your shipping will be refunded to you upon confirming the fault, so please keep your receipts. If no fault is found, shipping is the responsibility of the sender.
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