Bintel Terms & Conditions

We accept payment by Visa, Mastercard & AMEX, Personal Cheque (subject to clearance), Bank Cheque, Direct Deposit and Australian Money Order.

We carry many products in stock. When an order is placed for an in stock item it will be processed and shipped as soon as possible – often the same day the order is received. Other items may be out of stock on backorder, and we will endeavor to supply such orders to our customers as soon as available. Delays are still possible of course, particularly on special orders of large telescopes or customised items. Please note that order cancellation fees or return re-stocking fees may apply to special items at our discretion.

All prices shown include Australian GST when accessing the website from Australia. Customers viewing the website from overseas (or when using a VPN which hides you IP address) will be shown ex-GST prices. Goods for export are not subject to Australian GST, however the buyer is responsible for any duties and charges applicable when the goods arrive at their destination.

Although we make efforts to keep pricing up-to-date, prices are subject to vary without notice due to changes in wholesale pricing and/or currency fluctuations. In the event that a price change is relevant to an item which has already been ordered online, we will first contact you to confirm payment of the difference, or subsequently cancel the order with a full refund should this additional cost be prohibitive.

Whilst we make every effort to keep product information and images up-to-date, design revisions and variations may occur from time to time that are not reflected on the website. Please understand that some minor variations may occur that do not change the functionality of the product. Bintel will not be held responsible for supplying items which do not directly match the website descriptions or photos, provided the items still function as intended.

By completing and submitting the electronic order form (or proceeding through the ‘checkout process’) you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order. We also accept laybys. Our terms for laybys is 20% deposit and finalised within 65 days. During that period we require regular payments to be made. Please contact our staff in-store to make layby arrangements.

 

Refund Policy of the Binocular and Telescope shop

This Refund Policy (“Policy”) applies to the following purchases: Phone orders, Shop orders and Online orders.

  1. General
  • We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).
  • Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.
  • Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
  1. Australian Consumer Law
  • Under the Australian Consumer Law:
  • Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled
  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.
  • You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
  • We offer refunds, repairs, and replacements in accordance with the Australian

Consumer Law.

  • The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
  • If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
  • Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
  • If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
  • If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.
  1. Cancellation and Change of Mind
  • We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.
  1. Products Damaged During Delivery
  • In the event that the product you ordered has been damaged during delivery:
  • Please contact us as soon as possible.
  • Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.
  • We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 14 days from the date of receiving the product.
  1. Exceptions
  • Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:
  • You misused the said product in a way which caused the problem.
  • You knew or were made aware of the problem(s) with the product or service before you purchased it.
  • You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
  • Any other exceptions that apply under the Australian Consumer Law.
  1. Shipping Costs for Returns
  • In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the “Returned Product”) back to us, as well as any cost of shipping any replacement product to you.
  • If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
  • If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
  • In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
  1. Response Time
  • We aim to process any requests for repairs, replacements or refunds within 5 days of receipt.
  1. How to Return Products
  • You can contact us at the end of this Policy to discuss a return using the information.
  • Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
  • To be eligible for a refund, repair or replacement, you must provide proof of purchase.
  • You may be required to provide a government issued identification to qualify for a refund, repair or replacement.
  1. Contact Us
  • If you wish to speak to us about this Policy or about any refund, repairs or

replacements, please contact us at: Support@bintel.com.au.

Shipping Terms & Conditions

Most deliveries are made via Registered Australia Post or TNT, with email tracking updates sent to the email address associated with the order. You will be required to sign for the delivery to confirm proof of receipt. If you are not there when the delivery is made, you may incur further charges from Australia Post or TNT (not from Bintel) to pickup the parcel from the nearest post office or depot. Local couriers may be used for some orders, particularly within Sydney where the Fast Courier option is specified by a customer at checkout. Bintel reserves the right to alter the selected method of shipping should we deem another option more favourable.

Please be aware that Fast Courier is currently not available outside of the Sydney Metro area, and further, will not be used if the items purchased incur free freight. Should you require express post for your order, and are located outside of Sydney, please ring our staff in-store to confirm additional charges.

Some regional areas of Australia will incur higher charges than specified above at checkout, however if the shipping calculation does not seem correct, please contact us via phone or email so that we can fix the problem and raise the order for you with the correct shipping amount.

In the event of a particularly remote delivery destination or other factor which causes shipping to be underquoted, we will first contact you to confirm payment of the difference, or subsequently cancel the order if this additional cost is prohibitive. Currently The Binocular and Telescope Shop only delivers domestically within Australia, and to New Zealand.

ALL ORDERS TO NEW ZEALAND IN PARTICULAR ARE SUBJECT TO EXTRA CHARGES
We regularly ship to New Zealand, with typical orders of an in-stock item being delivered within 5 days for metro areas, or 7 days for regional areas. Prices displayed at checkout will be tax free if you are accessing this website from overseas, however please note that orders totaling over $400 will incur tax charges payable to New Zealand customs.

Please additionally contact us via phone or email before making a purchase so that we can advise of any extra shipping charges. Small items under 1kg will generally retain a similar shipping price to that quoted in checkout, whereas large telescope packages could increase in price substantially.  Call (+612 9518 7255) for further information.

* Note: For promotional periods which offer free shipping to metro areas, the divisions are based off TNT calculated postcode rates alone. Bintel reserves the right to charge for shipping in the event a customer does in fact not live in a metro area.

https://www.bintel.com.au/brisbanetelescopes-australia/ CLICK HERE
https://www.bintel.com.au/sydney-telescopes-bintel-australia/ CLICK HERE
https://www.bintel.com.au/canberra-telescopes-australia/ CLICK HERE
https://www.bintel.com.au/adelaide-telescopes-australia/ CLICK HERE
https://www.bintel.com.au/darwin-telescopes-australia/ CLICK HERE
https://www.bintel.com.au/hobart-telescopes-australia/ CLICK HERE
https://www.bintel.com.au/melbourne-telescopes-australia/ CLICK HERE
https://www.bintel.com.au/perth-telescopes-australia/ CLICK HERE
https://www.bintel.com.au/new-south-wales-telescopes-nsw-australia/ CLICK HERE
https://www.bintel.com.au/queensland-telescopes-qld-australia/ CLICK HERE
https://www.bintel.com.au/victoria-telescopes-vic-australia/ CLICK HERE
https://www.bintel.com.au/act-telescopes-australia/ CLICK HERE
https://www.bintel.com.au/new-zealand-telescopes-nz/ CLICK HERE

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